Service Request Ticket - # 70159

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2018 08:40 AM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160394[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DR6DNC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. DR6DNC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:05:A4:AC


Wireless NIC 94:53:30:03:0F:A1

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Jan 22, 2019 08:22 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Nov 09, 2018 10:02 AM 
Task reassigned to Self Resolved.
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Bradley Karkanen Nov 07, 2018 09:26 AM 
****This is an outgoing email****
Hi Thomas,

We were just following up with you regarding a service 
request that we have for you.  (#70159)

Description: Laptop not connected to the Printer **11/7 
after 9am**

We have changed a few settings on our end. In order for the 
changes to take effect you'll need to reboot your computer. 
If they still aren't mapping please let us know and we will 
investigate more.

Thanks,
Bradley Karkanen
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Public
Megan Thibeault Nov 07, 2018 09:08 AM 
Task reassigned to Bradley Karkanen.
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Natalie Plasker Nov 06, 2018 08:40 AM 
When he cam in this morning his laptop was not
connecting to the printer.
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