Service Request Ticket - # 70162

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2018 09:19 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150044[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch #Z0QW
Serial No. D25Q706VFY13 Location PDR 2023 Giveaway

CPU Intel Core i5(3.3GHz Quad-core)


OS MAC OS X 10.10 (Yosemite) Software Office for MAC from VISA2015004715

Wired NIC 98:5A:EB:E4:62:B0


Wireless NIC AC:29:3A:9E:C4:27


Bluetooth NIC AC:29:3A:9E:C4:28

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Nov 06, 2018 11:52 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Nov 06, 2018 11:52 AM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Nov 06, 2018 11:50 AM 
dun
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Brittany Franklin Nov 06, 2018 09:24 AM 
*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.

Also, once the malware is cleaned up, reboot the computer and run 
another Sophos scan.

Thanks :)
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Brighton Bohnenkamp Nov 06, 2018 09:19 AM 
****This is an email****
What happened: We could not clean up a threat.

Where it happened: W20150044

Path: 
/Volumes/Cruzer/Backup/Quicken/inet/common/pnf/re
g/navbar.htm

What was detected: Troj/Iframe-CG

User associated with device: W20150044\priser14

How severe it is: High
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