Service Request Ticket - # 70170

Service Request Information

CONTACT Name Mullan, Savanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2018 01:21 PM
Department Human Resources Phone 88125
Location Email mullans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130523[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9WK8FZ1 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 9WK8FZ1 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986

Wired NIC F8:B1:56:C5:A5:6E

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 06, 2018 02:27 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 06, 2018 02:27 PM 
Task reassigned to John Rushing.
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John Rushing Nov 06, 2018 02:27 PM 
Task reassigned to UCS Tech.
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John Rushing Nov 06, 2018 02:27 PM 
The issue was with the USB flash drive not being 
recognized.  It needed drivers installed for the 
Kingston.  We tested the dive and it is now 
printing checks with signatures.
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Emma Feldman Nov 06, 2018 01:56 PM 
Task reassigned to John Rushing.
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Emma Feldman Nov 06, 2018 01:45 PM 
****This is an email****

Emma, 

Thank you! My number is not accurate right now as
I have moved offices. But I should be here the
rest of the day. 


Thank you!
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Emma Feldman Nov 06, 2018 01:23 PM 
****This is an outgoing email****

Hello Savanna,

I created a service request ticket for a tech to
head over to you as soon as they are available! I
will have them call you before they come. Your
service request number is #70170.

Thank you,

Emma
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Emma Feldman Nov 06, 2018 01:21 PM 
Hello, 

Today I moved to a new computer, 20130523[Edit Inv]. I have
a USB stick that I use to put a signature on
payroll checks when I print them on printer
20170366[Edit Inv]. For some reason, when I plug in the USB
stick the computer makes a noise but the drive
that I need to print payroll checks does not come up. 

However when I plug it into my old computer, it
still works. Could someone come take a look at
this ASAP? I am unable to print payroll checks
until this is resolved. 


Thank you so much,
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