Service Request Ticket - # 70173

Service Request Information

CONTACT Name Wenzel, Alicia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2018 01:55 PM
Department Education & Leadership Phone 88668
Location Email wenzela@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150178[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3H7Y362 Description Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
Serial No. 3H7Y362 Location PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;

Wired NIC 20:47:47:EE:04:9E


Wireless NIC DC:53:60:38:0D:E4


Bluetooth NIC DC:53:60:38:0D:E8

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 13, 2018 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 13, 2018 01:36 PM 
ran into some issues. The software called invincea
was installed by dell. Yo have to delete it in
program files. Also, make sure to delete dell
protected workplace as well. Both will need to
delete in order to work.
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Megan Thibeault Nov 13, 2018 07:40 AM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Nov 06, 2018 02:35 PM 
****This is an email****
Tuesday Nov. 13th between 12-1?

Alicia
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Shina Oladiti Nov 06, 2018 02:31 PM 
****This is an outgoing email****
Hi Alicia,

I need some additional information regarding
service request #70173

Description: Sophos Install on W20150178

We noticed that there is no Sophos Anti-virus
installed on your computer. I am wondering when is
a good time to have a tech comes in for the
installation to avoid security threats.

Regards,

Shina
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Public
Shina Oladiti Nov 06, 2018 02:27 PM 
Contact changed from Brittany Newman to Alicia Wenzel.
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Brittany Franklin Nov 06, 2018 01:55 PM 
W20150178 doesn't have Sophos installed on it. Let me know once 
it's installed, and I'll check the Sophos console side :)
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