Service Request Ticket

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Nov 06, 2018 01:56 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150266 (opens in a new window)	Bldg/Room	OFF
	Service Tag	6C0GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	6C0GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715; TRANSFERRED from old CPU W#20100266 SR59584 MAR2016:Oxygen XML Editor(original v13 VISA2011002717) current maint release v17 on VISA2015004705
	Wired NIC	F8:CA:B8:48:B9:8E
	Wireless NIC	80:00:0B:D4:B9:D0
	Bluetooth NIC	80:00:0B:D4:B9:D4

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 06, 2018 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 06, 2018 03:26 PM	Completed. Re-imaged machine and delivered it to the user.	Add Attachment
Shina Oladiti	Dec 06, 2018 12:17 PM	imagining the machine.	Add Attachment
Shina Oladiti	Dec 04, 2018 04:11 PM	Brought in the laptop to be reimaged.	Add Attachment
Brittany Franklin	Dec 04, 2018 01:00 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Dec 04, 2018 12:59 PM	Sophos lied to us :( We'll have to reimage this one.	Add Attachment
Shina Oladiti	Dec 04, 2018 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 04, 2018 12:13 PM	Done!	Add Attachment
Shina Oladiti	Dec 04, 2018 08:35 AM	Task reassigned to Shina Oladiti.	Add Attachment
Brittany Franklin	Dec 03, 2018 04:42 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Dec 03, 2018 04:42 PM	This one still needs to be done.	Add Attachment
Robbie Downin	Nov 08, 2018 01:41 PM	Uninstalled old sophos and attempted to install the new one; it didn't install properly and won't take a tamper protection code or update policies. Brittany says we'll have to either reimage or remove sophos from the registry in safe mode, so I'll return later.	Add Attachment
Megan Thibeault	Nov 08, 2018 09:47 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Nov 07, 2018 08:04 AM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Nov 06, 2018 02:34 PM	**Library & Media Services** Is station should be available anytime if not in use. Probably want to ask at the front desk.	Add Attachment
Brittany Franklin	Nov 06, 2018 01:56 PM	w20150266 doesn't have Sophos installed on it. Let me know once it's installed, and I'll check the Sophos console side :)	Add Attachment