Service Request Ticket

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Service Request Information

CONTACT	Name	Glascock, Tim	Date	Nov 06, 2018 01:58 PM
	Department	The Research Institute	Phone	88379
	Location		Email	glascockt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170222 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8QFNFH2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	8QFNFH2	Location	Parts Pile Keyboard is broke
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	A4:4C:C8:22:15:01
	Wireless NIC	CC:2F:71:C4:64:B8
	Bluetooth NIC	CC:2F:71:C4:64:BC

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Nov 13, 2018 01:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 13, 2018 01:05 PM	sophos is up and running on 20170222	Add Attachment
Emma Feldman	Nov 12, 2018 03:25 PM	Needs to be hardwired. He is available tomorrow until 2pm. Wants someone to call before so he can ensure he is there.	Add Attachment
Emma Feldman	Nov 12, 2018 03:24 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emma Feldman	Nov 12, 2018 03:24 PM	**This is an email** Gotcha, thanks. I am just about to leave for a meeting off campus and then home for the day. I have more time next Monday. And to respond to your more recent email, no, it is the anti-virus program that keeps saying that it is in trial mode and asks after a period of months (I think), to be reinstalled or something like that.	Add Attachment
Reggie Johnson	Nov 07, 2018 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 07, 2018 03:18 PM	Task completed	Add Attachment
Reggie Johnson	Nov 07, 2018 02:06 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Nov 06, 2018 02:38 PM	**This is an outgoing email** Hi Tim, I need some additional information regarding service request #70175 Description: Sophos Install on W20170222 We noticed that there is no Sophos Anti-virus installed on your computer. I am wondering when is a good time to have a tech comes in for the installation to avoid security threats. Regards, Shina	Add Attachment Public
Shina Oladiti	Nov 06, 2018 02:38 PM	Contact changed from Brittany Newman to Tim Glascock.	Add Attachment
Brittany Franklin	Nov 06, 2018 01:58 PM	W20170222 doesn't have Sophos installed on it. Let me know once it's installed, and I'll check the Sophos console side :)	Add Attachment