Service Request Ticket - # 70209

Service Request Information

CONTACT Name Plummer, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 08, 2018 02:41 PM
Department Service Learning & Career Development Phone 88041
Location Email plummerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180340[Edit Inv] (opens in a new window) Bldg/Room WUC 119
Service Tag 457GZN2 Description Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
Serial No. 457GZN2 Location SLCD Department laptop #2

CPU Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC 54:48:10:DC:DF:07


Wireless NIC D8:9C:67:6B:73:B3


Bluetooth NIC D8:9C:67:6B:73:B4

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 15, 2018 04:53 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 15, 2018 04:53 PM 
She is good, for now?
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Gino Salazar Nov 15, 2018 02:46 PM 
Take a loaner over and see if it still is having the issues, if not its a 
google thing.
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Gino Salazar Nov 15, 2018 08:50 AM 
Status changed from (5) Completed to (1) Pending
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Gino Salazar Nov 13, 2018 04:51 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 13, 2018 04:51 PM 
She's all good!
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Gino Salazar Nov 13, 2018 08:08 AM 
Been sticked, will deliver rn
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Gino Salazar Nov 09, 2018 12:31 PM 
Her profile is messed up
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Gino Salazar Nov 09, 2018 12:30 PM 
They want me to pick it up at 1
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Megan Thibeault Nov 08, 2018 02:45 PM 
HOW TO UNINSTALL EPICUNITSCAN.INFO FROM MOZILLA 
FIREFOX
Step 1. Delete add-on:

Tools
Add-ons
Remove Epicunitscan.info
Step 2. Change homepage:

Tools
Options
General
Put “about:blank” into homepage field
Step 3. Change new tab page:

Put “about:config” into address bar;
Confirm the suggestion;
Search for “browser.newtab.url”;
Reset this field (right-click and choose reset).
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Megan Thibeault Nov 08, 2018 02:45 PM 
HOW TO DELETE EPICUNITSCAN.INFO FROM GOOGLE CHROME
Step 1. Remove add-on:

Customize and Control Google Chrome
Tools
Extensions
Remove Epicunitscan.info
Step 2. Change homepage:

Customize and Control Google Chrome
Settings
On startup
Set pages
Put “about:blank”
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Megan Thibeault Nov 08, 2018 02:45 PM 
HOW TO REMOVE EPICUNITSCAN.INFO FROM INTERNET 
EXPLORER
Step 1. Disable add-on:

Tools
Manage add-ons
Remove Epicunitscan.info
Step 2.Change homepage:

Tools
Internet Options
General
Home page
Put “about:blank”
Step 3. Change new tab page:

Tools
Internet Options
General
Tabs
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Megan Thibeault Nov 08, 2018 02:44 PM 
Uninstall Epicunitscan.info from Control Panel

Start
Control Panel
Programs
Programs and Features
Uninstall a program
Select Epicunitscan.info and press Uninstall
2. Delete elements that stayed after uninstalling 
from Control Panel

C:\Program Files\Epicunitscan.info
C:\ProgramData\Epicunitscan.info
C:\Users\YOUR_USER\AppData\Roaming\Epicunitscan.in
fo
3. Clean registry:

Click Start
Type Regedit.exe
Search for "Epicunitscan.info" and delete these 
elements
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Megan Thibeault Nov 08, 2018 02:44 PM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Nov 08, 2018 02:44 PM 
http://it-help.info/how-to/hijackers/2963-how-to-
remove-epicunitscan-info-easily
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Megan Thibeault Nov 08, 2018 02:42 PM 
https://www.youtube.com/watch?v=Lr3yhadwIzM&vl=en
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Brittany Franklin Nov 08, 2018 02:41 PM 
Task reassigned to Megan Eichler.
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Brittany Franklin Nov 08, 2018 02:41 PM 
Sophos keeps popping up a message that says it's blocking epicunitscan.info. The Sophos console says "Access has been blocked 
to 'epicunitscan.info' as 'Mal∕HTMLGen-A' has been found at this website." 
Basically, a browser hijacker is on this computer. Not exactly sure how to clean that up, but maybe taking a look at her browsers 
can give us an idea of how to fix the problem.
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