Service Request Ticket

Service Request Information

CONTACT	Name	Holman-Kidd, Hilary	Date	Nov 08, 2018 04:47 PM
	Department	VP Academic Affairs/Provost	Phone	88271
	Location		Email	holmankh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171050 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSFFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:DB:7D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 13, 2018 02:40 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Nov 13, 2018 02:40 PM	Delivered and set up! brought back 20091331!	Add Attachment
Megan Thibeault	Nov 13, 2018 07:40 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Nov 12, 2018 03:01 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Robbie Downin	Nov 12, 2018 09:11 AM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Nov 12, 2018 09:10 AM	Software is installed, computer is ready to deliver. Will need printers and admin rights on setup.	Add Attachment
Megan Thibeault	Nov 12, 2018 07:32 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Nov 12, 2018 07:32 AM	Please work on these this morning	Add Attachment
Erika Enriquez	Nov 09, 2018 10:23 AM	imaging...	Add Attachment
Tricia Flaherty	Nov 08, 2018 04:59 PM	this equipment is on the Inventory counter in ITC008 with GFA/NEW HIRE SETUP form	Add Attachment
Tricia Flaherty	Nov 08, 2018 04:48 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 08, 2018 04:47 PM	OptiPlex desktop W#20171050 & monitor W#20161068 replacing W#20091331 AD202 front desk NEW OS2 in Provost office starts Nov 14th. They want station set up by NOV13th NEW HIRE- Annika (Barnett) Thompson	Add Attachment