Service Request Ticket - # 70221

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 09, 2018 03:46 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180351[Edit Inv] (opens in a new window) Bldg/Room DFSC 107A
Service Tag 5XJZLQ2 Description Dell Latitude 3180 11.6-inch HD, Pentium N4200
Serial No. 5XJZLQ2 Location DFSC Lab inventory laptop #1

CPU Intel Pentium N4200(6W, 2M cache, up to 2.5 GHz)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC 74:70:FD:01:F3:3D


Bluetooth NIC 74:70:FD:01:F3:41


AUX NIC 10:65:30:E5:36:24

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Nov 12, 2018 08:46 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Nov 12, 2018 08:46 AM 
I FIXED IT WITH MY MAGIC POWER$
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Peter Puettmann Nov 12, 2018 07:55 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Nov 12, 2018 07:30 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Emma Feldman Nov 09, 2018 03:54 PM 
I am available M-F 8-11 and 1-3
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Emma Feldman Nov 09, 2018 03:47 PM 
Waiting for response on availability.
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Emma Feldman Nov 09, 2018 03:46 PM 
****This is an email****

I have not been able to log on to my new laptop
WOU# 20180351[Edit Inv] in DSC 207. I tried to get it to
connect to WiFi but it doesn't seem to be
configured correctly. So figured I would wait
until I got my adapter so that I could get it on
the network. I finally got the ethernet to USB
adapter today. well it still will not let me log
on. The other 2 laptops let me on just fine and
the one other one I did try for WiFi let me one
WiFi just fine. I have attached a picture of the
error message I am getting.
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Error.jpg