Service Request Ticket - # 70226

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2018 09:22 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170677[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W248QHV29 Location Unassigned Tech Laptop

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A6:5B:F3


Bluetooth NIC 8C:85:90:A7:DB:14

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 14, 2018 01:48 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Shina Oladiti Nov 14, 2018 01:48 PM 
No Admin right on this machine yet.
 Add Attachment
Shina Oladiti Nov 13, 2018 10:32 AM 
Setup done, but i am going to leave the ticket
open for now because the user do not have
credentials yet which is not setup yet. There
would be a need to go in there later and have that
done.
 Add Attachment
Megan Thibeault Nov 13, 2018 07:39 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Reggie Johnson Nov 12, 2018 04:10 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Reggie Johnson Nov 12, 2018 04:10 PM 
Laptop is imaged and set up. Ready to deliver.
 Add Attachment
Robbie Downin Nov 12, 2018 11:09 AM 
Started imaging
 Add Attachment
Tricia Flaherty Nov 12, 2018 10:16 AM 
Task reassigned to New Equip. Setup.
 Add Attachment
Tricia Flaherty Nov 12, 2018 09:26 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Tricia Flaherty Nov 12, 2018 09:26 AM 
W#20170677[Edit Inv] Apple laptop with case and USB-C travel 
dock are on the Inventory counter in ITC008 with 
GFA/NEW HIRE setup form. Cara is contact until new hire 
has an account.  Starts Monday Nov 12 but I have told 
them it may not arrive till Tuesday Nov 13th due to the 
late notice.   Cara says they already have external display 
but not sure what cabling( USB-C) travel dock does 
HDMI or VGA.
Add Attachment