Service Request Ticket - # 70228

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2018 09:28 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180353[Edit Inv] (opens in a new window) Bldg/Room DFSC 207
Service Tag H470MQ2 Description Dell Latitude 3180 11.6-inch HD, Pentium N4200
Serial No. H470MQ2 Location DFSC Lab inventory laptop #3

CPU Intel Pentium N4200(6W, 2M cache, up to 2.5 GHz)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC 74:70:FD:01:EC:B2


Bluetooth NIC 74:70:FD:01:EC:B6


AUX NIC 10:65:30:E5:37:8B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 16, 2018 09:20 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 16, 2018 09:20 AM 
Everything is working fine. Delivered
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Erika Enriquez Nov 16, 2018 09:09 AM 
Task reassigned to Erika Enriquez.
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Reggie Johnson Nov 13, 2018 02:12 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Nov 13, 2018 02:12 PM 
20180353[Edit Inv] has been returned to the office and is on 
the stand up desk. The laptop was found in DFSC 
107a
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Reggie Johnson Nov 13, 2018 12:04 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Nov 12, 2018 09:28 AM 
The Sophos console is telling me this machine has been cloned; there does appear to be two entries in the console.
If you can, please bring the computer back to ITC.
I'll need to work on it with you.
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