Service Request Ticket - # 70230

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2018 10:04 AM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171224[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag 8S9L4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 8S9L4Q2 Location PDR (take/wipe hard-drive first)

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:47:B3:19


Wireless NIC 14:4F:8A:5D:F8:04


Bluetooth NIC 14:4F:8A:5D:F8:08

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 14, 2018 01:49 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Shina Oladiti Nov 14, 2018 01:49 PM 
No admin right on this machine yet.
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Shina Oladiti Nov 13, 2018 10:40 AM 
Setup done, but i am going to leave the ticket
open for now because the user do not have
credentials yet which is not setup yet. There
would be a need to go in there later and have that
done. Also, Paul is working on activating the
wall-jack.
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Megan Thibeault Nov 13, 2018 07:39 AM 
Task reassigned to Shina Oladiti.
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Reggie Johnson Nov 12, 2018 04:09 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Reggie Johnson Nov 12, 2018 04:09 PM 
20171224[Edit Inv] is imaged and set up. Ready to deliver
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Robbie Downin Nov 12, 2018 11:14 AM 
Started W10 image
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Tricia Flaherty Nov 12, 2018 10:17 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Nov 12, 2018 10:17 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Nov 12, 2018 10:04 AM 
PC ultrabook laptop W#20171224[Edit Inv] for Kristen Winter NEW Hire in Advancement & Foundations, with case and USB-C travel 
dock are on the Inventory counter in ITC008 with GFA/NEW HIRE setup form. Cara is contact until new hire 
has an account.  Starts Monday Nov 12 but I have told them it may not arrive till Tuesday Nov 13th due to the 
late notice.   Cara says they already have external display but not sure what cabling( USB-C) travel dock does 
HDMI or VGA.
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