Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Nov 13, 2018 09:08 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160537 (opens in a new window)	Bldg/Room	DFSC 201
	Service Tag	HB61ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB61ND2	Location	Smart Classroom Instructor Station, DFSC201
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D3:97:2F

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 20, 2018 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 20, 2018 12:00 PM	Reinstalled sophos; Running a scan	Add Attachment
Reggie Johnson	Dec 20, 2018 08:45 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Dec 19, 2018 01:19 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Dec 19, 2018 01:19 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Dec 19, 2018 01:18 PM	Reinstall needed, services are still missing. Tamper Protection Code: 429519661339	Add Attachment
Robbie Downin	Nov 14, 2018 12:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Nov 14, 2018 12:58 PM	Got into it and it updated, post update everything worked fine so reinstall was not required.	Add Attachment
Robbie Downin	Nov 14, 2018 12:10 PM	Task reassigned to Robbie Downin.	Add Attachment
Brittany Franklin	Nov 13, 2018 09:08 AM	Some Sophos services are missing, needs Sophos reinstalled. Tamper Protection Code: 429519661339	Add Attachment