Service Request Ticket - # 70242

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2018 09:10 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160942[Edit Inv] (opens in a new window) Bldg/Room APSC 212
Service Tag 151ZKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 151ZKH2 Location Smart Classroom Instructor's Station UPG

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2017006552(order10108);

Wired NIC 50:9A:4C:45:DE:AF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 13, 2018 12:29 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Yumin Chen Nov 13, 2018 12:29 PM 
Re-Installed.
 Add Attachment
Yumin Chen Nov 13, 2018 11:32 AM 
Task reassigned to Yumin Chen.
 Add Attachment
Brittany Franklin Nov 13, 2018 09:10 AM 
Some Sophos services are missing, needs Sophos reinstalled.
Tamper Protection Code: 970897692871
 Add Attachment