Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Nov 13, 2018 09:17 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02XG0B7J1G9	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; TRANSFFERED AS SHARED DEVICE to20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop originally W#20120384 SPET2018 order7834;
	Wired NIC	18:81:0E:DB:CA:58
	Wireless NIC	68:FE:F7:06:E3:64
	Bluetooth NIC	18:81:0E:DB:CA:59

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 19, 2018 10:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 19, 2018 10:02 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Dec 19, 2018 10:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Shina Oladiti	Dec 18, 2018 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 18, 2018 03:21 PM	Done!	Add Attachment
Shina Oladiti	Dec 18, 2018 02:23 PM	**This is an email** Hi Shina, The computer that you speak of is my student employee's computer and is in the room next door to mine (Todd 230). I will be here until 3pm to open the door for you. If it is later than that today, Nancy Ganson could open the door for you. I know that student is planning on coming in tomorrow and Friday so you might be able to come either of those days and the space will be open. Does that work for you? Tim Glascock, MPH	Add Attachment
Shina Oladiti	Dec 18, 2018 02:23 PM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Dec 17, 2018 01:06 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Dec 17, 2018 10:41 AM	Sent an email.	Add Attachment
Megan Thibeault	Dec 17, 2018 07:32 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Nov 16, 2018 09:51 AM	left vm	Add Attachment
Erika Enriquez	Nov 16, 2018 09:33 AM	Task reassigned to Erika Enriquez.	Add Attachment
Reggie Johnson	Nov 13, 2018 02:11 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Nov 13, 2018 12:03 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Nov 13, 2018 09:17 AM	Some Sophos services are missing, needs Sophos reinstalled. Tamper Protection Code: 014864036776	Add Attachment