Service Request Ticket

Service Request Information

CONTACT	Name	Price, Sharon	Date	Nov 13, 2018 10:10 AM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070277 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A
	Serial No.	CNRXL87663	Location	PDR
	Model	Q5409A	Hostname	algebra.wou.edu
	Notes	3 trays, duplexing IP:140.211.78.40 HP LJ4250 Maint Kit P0103129 JAN2017 SR#62287	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:1A:4B:17:6E:3B

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 15, 2018 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 15, 2018 12:14 PM	checked on it and its fine	Add Attachment
Peter Puettmann	Nov 15, 2018 11:02 AM	**This is an outgoing email Hi Sharon, We were just following up with you regarding a service request that we have for you. (#70249) Description: 11/13** Printer jamming and has smudge line We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Nov 13, 2018 11:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Nov 13, 2018 10:12 AM	**This is an email** I "plan" to be out somewhere around 1-1:30 (we shall see if this actually happens or not.) but the door to the room is open.	Add Attachment
Emma Feldman	Nov 13, 2018 10:10 AM	**This is an email** Greetings UCS, Our printer in MNB 127 (Algebra) WOU #20070277 is jamming about every 5th copy and has a wide smudgy line on the left side of all copies. Can you assist us with this? Thank you, Sharon	Add Attachment