Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hedgepeth, Sandra	Date	Nov 13, 2018 10:51 AM
	Department	Creative Arts/Theater-Dance	Phone	88739
	Location		Email	hedgepes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140656 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MPP2DDDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298 TRANSFERED from W#20090900: Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	98:5A:EB:CC:8F:EA
	Wireless NIC	C0:CE:CD:EB:70:F9
	Bluetooth NIC	C0:CE:CD:EB:70:FA

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 12, 2018 11:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 12, 2018 11:30 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Dec 03, 2018 04:45 PM	**This is an outgoing email** Hi Sandy, I need some additional information regarding service request #70251 Description: Needs Adobe CC Re-Serialized and added to Jamf. We are sending courtesy email as a follow up, to ask if you you were satisfied with your Adobe CC installation. Please reply with any questions you may have regarding the installation process. If everything is good then we will close the ticket. Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Dec 03, 2018 03:05 PM	20140656 was added to Jamf. Updated OS to High Sierra. Task completed.	Add Attachment
Reggie Johnson	Nov 27, 2018 03:29 PM	Visited Sandy and ran out of time. She was sent an email from Tricia with her licensing info for new adobe products, and needs to have adobe cs5 products uninstalled. Also still needs to be added to jamf	Add Attachment
Erika Enriquez	Nov 13, 2018 11:11 AM	**This is an outgoing email** Hi Sandy, I need some additional information regarding service request #70251 Description: Needs Adobe CC Re-Serialized and added to Jamf. We are needing to re-serialize your adobe CC, please let us know when you are available to do this for you. Thank you, Erika	Add Attachment Public
Bradley Karkanen	Nov 13, 2018 10:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Nov 13, 2018 10:51 AM	This machine needs Adobe Re-Serialized. It would happen automatically but it is not in Jamf.	Add Attachment