Service Request Ticket - # 70252

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2018 11:41 AM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HF3GGX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HF3GGX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:85:B9:6E

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 13, 2018 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Nov 13, 2018 02:39 PM 
Set up microphone on Qin's cpu, showed her how to 
use the smart room's smart console to change the 
display options. Task complete.
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Reggie Johnson Nov 13, 2018 02:11 PM 
Task reassigned to Reggie Johnson.
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Emma Feldman Nov 13, 2018 11:41 AM 
She would like to use the headphones she brought
in to record lectures and things for her class.
She does not know how to get the microphone
working and is wondering if someone can come by
and see if they are compatible with her computer
and walk her through the process.
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