Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Nov 13, 2018 12:02 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170882 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	1T820N2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	1T820N2	Location	TRI relinquished - on imaging station
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;
	Wired NIC	10:65:30:10:52:74
	Wireless NIC	10:F0:05:EE:E4:54
	Bluetooth NIC	10:F0:05:EE:E4:58

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Nov 13, 2018 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 13, 2018 02:08 PM	task completed. Reinstalled word and uninstalled adobe acrobat DC per Debra's request	Add Attachment
Reggie Johnson	Nov 13, 2018 01:08 PM	Task reassigned to Reggie Johnson.	Add Attachment
Emma Feldman	Nov 13, 2018 12:19 PM	**This is an outgoing email** Hello, What is the message that you are receiving when you open a Microsoft Office program? Also what is your availability for today? I will create a service request for someone to head over and address this issue. Thank you, Emma	Add Attachment
Emma Feldman	Nov 13, 2018 12:02 PM	**This is an email** Hello - Can someone help with activating office so I don't get that message every time I open a Microsoft Office program? I'm in Todd 225 and my computer id is 20170882. Thanks! Debbie Kenyon	Add Attachment