Service Request Ticket - # 70264

Service Request Ticket - # 70264

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Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Nov 13, 2018 03:13 PM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160978 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	15B3LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15B3LH2	Location	Second Life GFA Self
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA; Adobe CC 20** SERIALIZED DESKTOP order10285 SR70624;
	Wired NIC	50:9A:4C:45:E0:22

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Nov 26, 2018 04:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 26, 2018 04:29 PM	Installation completed	Add Attachment
Reggie Johnson	Nov 26, 2018 02:34 PM	Adobe applications are installing	Add Attachment
Bradley Karkanen	Nov 26, 2018 02:03 PM	Task reassigned to Reggie Johnson.	Add Attachment
Bradley Karkanen	Nov 26, 2018 01:55 PM	*This is an email* You are welcome to come by anytime. If there is a student working at that station, I can have them work from a laptop.	Add Attachment
Bradley Karkanen	Nov 26, 2018 08:31 AM	**This is an outgoing email** Hi Jessica, I need some additional information regarding service request #70264 Description: SERIALIZED DESKTOP FULL ADOBE CC install on Student Employee Station #2 WUC210 contact is Jessica (order10285) It looks like it didn't work on our end. When is a good time for me to come by and take care of it?	Add Attachment Public
Bradley Karkanen	Nov 19, 2018 02:04 PM	It shows that it is installing	Add Attachment
Bradley Karkanen	Nov 19, 2018 09:40 AM	I will check back in on my next shift.	Add Attachment
Bradley Karkanen	Nov 19, 2018 09:23 AM	Added to the Adobe push collection.	Add Attachment
Bradley Karkanen	Nov 19, 2018 09:06 AM	**This is an outgoing email** Hi Jessica, We were just following up with you regarding a service request that we have for you. (#70264) Description: SERIALIZED DESKTOP FULL ADOBE CC install on Student Employee Station #2 WUC210 contact is Jessica (order10285) Everything looks correct on our end now. Please let us know if Adobe is still saying it needs to be activated. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Nov 19, 2018 09:05 AM	It shows success	Add Attachment
Bradley Karkanen	Nov 14, 2018 08:29 AM	I added it to the group. It hasn't run yet.	Add Attachment
Tricia Flaherty	Nov 13, 2018 03:13 PM	Please let Jessica know when this is done so that she can have a student do graphic work on this workstation.	Add Attachment