Service Request Ticket

Service Request Information

CONTACT	Name	Ludwig, Chad	Date	Nov 15, 2018 08:24 AM
	Department	Deaf Studies and Professional Studies	Phone	88444
	Location		Email	ludwigc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180350 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27-inch iMac with Retina 5K Display #Z0TP
	Serial No.	D25XF0H0J1GN	Location	PDR
	CPU	3.4GHz Quad-Core Intel Core i5
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktop Ed Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018008162; Graphic By Picta, Inc Ver. 3.1 MAC OS app via JAMF(managed distribution) VISA2018008711 FEB2019 SR71354;
	Wired NIC	68:FE:F7:00:08:80
	Wireless NIC	14:20:5E:07:C4:40
	Bluetooth NIC	14:20:5E:07:C4:41

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 19, 2018 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 19, 2018 08:11 AM	they completed the install	Add Attachment
Peter Puettmann	Nov 15, 2018 01:43 PM	**This is an outgoing email** Hi Chad, The Mojave OS is now open and deployed, if you try to install it now it should work. If it doesnt, please restart and try again. If it still doesnt work, please let us know. Also FYI: the update can take up to an hour and sometimes even longer. Have a good day! --Peter, UCS Tech	Add Attachment Public
Erika Enriquez	Nov 15, 2018 12:44 PM	Task reassigned to Peter Puettmann.	Add Attachment
Erika Enriquez	Nov 15, 2018 08:28 AM	Task reassigned to Erika Enriquez.	Add Attachment
Emma Feldman	Nov 15, 2018 08:24 AM	**This is an email** The computer number is 20180350 I will be in office all day today, if this work, I do have several meetings however please feel free to interrupt and I'd have the IT person work on the computer.	Add Attachment
Emma Feldman	Nov 15, 2018 08:24 AM	**This is an email** My computer apparently have some software it need to be updated however it wouldn't update since it requires Apple ID which I didn't create. I am seeking for guidance from UCS how to remedy this issue so I can have the software to be updated. Chad A. Ludwig RWEC 138	Add Attachment