Service Request Ticket - # 70276

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2018 09:02 AM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120333[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #MD101LL/A
Serial No. C17J947NDTY3 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:16:6B:DB


Wireless NIC 20:C9:D0:C3:B1:09


Bluetooth NIC 20:C9:D0:C3:B1:0A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 16, 2018 11:31 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 16, 2018 11:31 AM 
This has been taken care of.
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Megan Thibeault Nov 15, 2018 12:32 PM 
Task reassigned to Shandelle Pepper.
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Tricia Flaherty Nov 15, 2018 12:10 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty Nov 15, 2018 12:10 PM 
LaRon jsut turned in W#20120333[Edit Inv] and W#20101353[Edit Inv] iPAd2 to me I have 
updated inventory and will hand over to UCS Techs for Evaluation for PDR or 
Loaner usage; Adapter was returned with Laptop but no cable or adapter 
returned with iPad.  iPad has been reset but I don't want to inventory or pull 
into DEP if it is going to PDR so let me know if it is going to be used for loaner 
testing purposes; The laptop appears to still have data on it and in the TRASH 
and was left signed in as LaRon;
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Shandelle Plasker Nov 15, 2018 09:02 AM 
Please help him get all his files off his Mac 
machine. Today is his last day here.

Please bring back W#20101352[Edit Inv] and W#20120333[Edit Inv] 
when done.
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