Service Request Ticket - # 70278

Service Request Information

CONTACT Name Killip, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2018 10:02 AM
Department Creative Arts/Art Phone 88340
Location Email killipl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120219[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 62pngv1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Enterprise Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:4F:E3:72


Wireless NIC 8C:70:5A:F9:96:A4


Bluetooth NIC 44:6D:57:CB:0F:DE

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 15, 2018 11:06 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 15, 2018 11:06 AM 
Done!
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Shandelle Plasker Nov 15, 2018 10:02 AM 
She cannot log into the local account on a PC 
they have.

At first, they were not using .\ before the 
username. Had her do that but it still says 
wrong username and password.

Try logging in with the info she provides for 
the local account. If it does not work maybe go 
change the password to the password they have 
written down.
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