Service Request Ticket - # 70279

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2018 12:19 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150683[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0B8GG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;

Wired NIC 38:C9:86:49:E0:0B


Wireless NIC 28:F0:76:47:F6:F6


Bluetooth NIC 28:F0:76:47:F6:F7

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 20, 2018 08:01 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 20, 2018 08:01 AM 
Upgraded to 10.14 and installed iMovie.
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John Rushing Nov 15, 2018 12:35 PM 
I called and left a message for setting up a time 
to upgrade.  I also let her know of other lab 
options with iMovie.
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Natalie Plasker Nov 15, 2018 12:19 PM 
****This is an email****
Hello!

We have a Mac in our office (#20150683) and the
student was just having trouble accessing iMovie.
I logged in under my name because I think I'm an
admin on that machine and tried to install it that
way. I got an error message that the operating
system is too old.

Can that be updated?

We hired a student to make videos and this is
currently the only Mac in our office (our other
one is over in your shop). Do we need to put in a
purchase request for it or is it a free upgrade?

In the meantime, do you know of any computer labs
on campus that have iMovie installed in case she
needs to go there to work on her projects tomorrow?

Thank you!!
Lisa
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