Service Request Ticket - # 70280

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 15, 2018 12:23 PM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120333[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #MD101LL/A
Serial No. C17J947NDTY3 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0086784

Wired NIC A8:20:66:16:6B:DB


Wireless NIC 20:C9:D0:C3:B1:09


Bluetooth NIC 20:C9:D0:C3:B1:0A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 20, 2018 04:45 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 20, 2018 04:45 PM 
Now a loaner
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Erika Enriquez Nov 16, 2018 09:54 AM 
Task reassigned to Erika Enriquez.
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Robbie Downin Nov 15, 2018 01:35 PM 
Started imaging
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Shandelle Plasker Nov 15, 2018 12:23 PM 
***This is not a high priority***

Please re-image 20120333[Edit Inv] which is located in the
inbox. Once it is re-imaged please make as loaner.
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