Service Request Ticket - # 70285

Service Request Ticket - # 70285

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Gabaldon Winningham, Camila	Date	Nov 15, 2018 02:34 PM
	Department	Library & Media Services	Phone	88653
	Location		Email	gabaldoc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180466 (opens in a new window)	Bldg/Room	HL 209A
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFXM22ZHV2H	Location	Camila Gabaldon Winningham, replacing W#20130562
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2018007938;
	Wireless NIC	F0:18:98:93:3F:24
	Bluetooth NIC	F0:18:98:9D:3C:F8

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 27, 2018 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 27, 2018 02:35 PM	Inventory updated accordingly.	Add Attachment
Shina Oladiti	Nov 27, 2018 02:33 PM	Brought back the old laptop.	Add Attachment
Shina Oladiti	Nov 26, 2018 02:43 PM	Left VM.	Add Attachment
Shina Oladiti	Nov 21, 2018 01:10 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Nov 20, 2018 11:31 AM	Delivered the laptop.	Add Attachment
Shina Oladiti	Nov 20, 2018 11:31 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Nov 20, 2018 11:30 AM	She still hold on to her old laptop. She wants to transfer her files and all other stuff before she turned it in. Will give her a call on Monday.	Add Attachment
Shina Oladiti	Nov 20, 2018 10:45 AM	Prepped and ready for delivery.	Add Attachment
Reggie Johnson	Nov 16, 2018 11:52 AM	imaging on small stand up	Add Attachment
Tricia Flaherty	Nov 15, 2018 03:00 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 15, 2018 02:34 PM	**This is an email** Hi Tricia, I've found it easier to use the VMware than bootcamp, so I don't need this. For continued MySQL access, I do need to retain the fixed IP (140.211.112.92) on my wired connection, though. I can configure that, when I get the laptop, just didn't want it to fall out of the records, so thought I'd include it here :-) Thanks! CG	Add Attachment
Tricia Flaherty	Nov 15, 2018 02:34 PM	This laptop W#20180466 is in Case with GFA setup form on ITC008 Inventory counter shelf. It is replacing her current Mac laptop W#20130562; she reports that she currently has and needs a fixed IP with this laptop, I will paste her email about it in another memo for reference.	Add Attachment