Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Nov 16, 2018 09:09 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170392 (opens in a new window)	Bldg/Room	WEST 101
	Service Tag	8LGN0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	8LGN0M2	Location	West House Student lab station #4
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:17:DB:80

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 27, 2018 09:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 27, 2018 09:46 AM	Computer has been taken over and set up, brought back loaner 20141085	Add Attachment
Gino Salazar	Nov 27, 2018 08:28 AM	last round of windows updates and its all good	Add Attachment
Gino Salazar	Nov 16, 2018 04:10 PM	Its imaging super slowly	Add Attachment
Gino Salazar	Nov 16, 2018 12:17 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Nov 16, 2018 09:15 AM	It is on the small stand up desk next to the SCCM test box. It is running a Sophos scan before we re-image it.	Add Attachment
Bradley Karkanen	Nov 16, 2018 09:09 AM	I put 20141085 in place as a loaner.	Add Attachment
Bradley Karkanen	Nov 16, 2018 09:09 AM	Malware outbreak was detected on 20170392.	Add Attachment