Service Request Ticket - # 70295

Service Request Information

CONTACT Name Danskey, Rachel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2018 11:18 AM
Department Human Resources Phone
Location Email danskeyr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20180467[Edit Inv] (opens in a new window) Bldg/Room AD 306
Service Tag Description Xerox 3330/DNI Monochrome Laser Printer
Serial No. 9BR543577 Location Storage room above file cabinet

Model 3330/DNI Hostname
Notes Print Resolution: 1200 x 1200 dpi Maximum Print Size: 8.5 x 14" Minimum Print Size: 3 x 5" Print Speed: 42 ppm (Simplex) First Print Out Time: 6.5 Seconds Automatic Duplexing 50-Sheet Bypass & 250-Sheet Input Trays Mobile Printing & Front USB Port Recommended Monthly Print Volume: 6,000 pages per month Physical Dimensions: 11.4" h x 14.4" w x 14.4" d; USB LOCAL PRINTER' Drivers on T:\1. Drivers\Printers\XEROX\Phaser_3330_DNI Ink/Toner Refill Extra-high Capacity Print Cartridge: 15,000 std. pages5 106R03624 High Capacity Print Cartridge: 8,500 std. pages5 106R03622 Standard Capacity Print Cartridge: 2,600 std. pages5 106R03620 Drum Cartridge: 30,000 pages6 101R00555

Wired NIC 9C:93:4E:74:D5:AE

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 21, 2018 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 21, 2018 10:43 AM 
This has been delivered and setup.
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Shandelle Plasker Nov 20, 2018 12:20 PM 
****This is an email****
Brought the machine back to my desk. Made a 
loop around to keep inside the Ethernet port on 
the printer. This takes away the network error.

This printer is made for network and Xerox told 
me there is no way around the network error. 
Good thing UCS can figure out a solution!

Left her VM to return the printer.
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Shandelle Plasker Nov 16, 2018 03:58 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Shandelle Plasker Nov 16, 2018 03:57 PM 
This has been delivered. Its setup locally and 
printing fine. It is giving a network and DHCP 
error. I turned off all network with no luck. Need 
to go through the manual about this.
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Shandelle Plasker Nov 16, 2018 02:12 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Nov 16, 2018 02:12 PM 
****This is an email****
Hi Rachel,

We have received your new printer. I was 
wondering what kind of availability you have 
for me to come down and install it.


Thank you,
Shandelle
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Tricia Flaherty Nov 16, 2018 11:18 AM 
Xerox 3330/DNI NEW MODEL W#20180467[Edit Inv] for Rachel 
Danskey as USB local on W#20141053[Edit Inv] AD305A 
Drivers on T:\1. Drivers\Printers\XEROX\Phaser_3330_DNI
Invoice will be on printer on Inventory Counter in ITC008
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