Service Request Ticket - # 70299

Service Request Information

CONTACT Name Brookbank, Elizabeth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 16, 2018 02:40 PM
Department Library & Media Services Phone 88657
Location Email brookbanke@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171225[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag 8V0M4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 8V0M4Q2 Location Tech Shelf

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; UPG Camtasia 2018 Education Upgrade WIN/MAC & Snagit 2019 Education Upgrade WIN VISA2018008343 ORDER10925 NOV2018; Express Scribe Pro Transcription Software v8.14+ VISA2019009858 Order#11364(bundled with USB foot pdeal) OCT2019 SR#74293;

Wired NIC 10:65:30:47:B5:31


Wireless NIC 14:4F:8A:5D:F8:86


Bluetooth NIC 14:4F:8A:5D:F8:8A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 29, 2018 01:37 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 29, 2018 01:37 PM 
All put away!
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Shandelle Plasker Nov 29, 2018 10:06 AM 
Status changed from (5) Completed to (1) Pending
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Shandelle Plasker Nov 29, 2018 10:06 AM 
There is a bag by your desk with the old equipment 
for this request that needs to be put away 
properly. The equipment setup paperwork is also in 
the bag that needs to be returned to Tricia.
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Erika Enriquez Nov 27, 2018 12:56 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 27, 2018 12:56 PM 
delivered and shes already to go. Had to switch
out her monitor 20100607[Edit Inv]
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Erika Enriquez Nov 26, 2018 12:15 PM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Nov 21, 2018 01:04 PM 
Task reassigned to UCS Tech.
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Erika Enriquez Nov 21, 2018 10:11 AM 
****This is an outgoing email****
Hi Elizabeth,

I need some additional information regarding
service request #70299

Description: GFA SETUP: Latitude 7290 W#20171225[Edit Inv]
replaces W#20130318[Edit Inv] for Elizabeth in  HL117D +new
dock&SoftwareUPG (10925)

Your machine is all set up and ready to be
delivered to you. Please save anything important
to your drives. Also, please let us know when you
are available for us to deliver it to you.

Thank you,
Erika
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Public
Shina Oladiti Nov 20, 2018 11:51 AM 
Imaging the machine on my desk.
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Tricia Flaherty Nov 16, 2018 03:40 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Nov 16, 2018 03:40 PM 
This is on Inventory counter shelf in ITC008 with 
Invoice for dock and Camatasia/Snagit upgrade and 
GFA Setup form
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Tricia Flaherty Nov 16, 2018 03:26 PM 
ADDT'L SOFTWARE
T:\camtasia\Camtasia_Ed_ 2018_v18  
and 
T:\Snagit\Snagit2019WINMACv19
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Tricia Flaherty Nov 16, 2018 02:40 PM 
Latitude 7290 laptop W#20171225[Edit Inv] replaces W#20130318[Edit Inv] 
for Elizabeth in  HL117D
She is also getting new USB-C dock W#20180469[Edit Inv] and & 
Camtasia and Snagit Software upgrades for Windows 10
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