Service Request Ticket - # 70300

Service Request Ticket - # 70300

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Service Request Information

CONTACT	Name	Holman-Kidd, Hilary	Date	Nov 19, 2018 08:53 AM
	Department	VP Academic Affairs/Provost	Phone	88271
	Location		Email	holmankh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160961 (opens in a new window)	Bldg/Room	ITC 014 Green Room
	Service Tag	1574LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1574LH2	Location	Green Room UCS
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from 20110251: Adobe Acrobat Pro XI(v.11) from P0094736, Microsoft Project Standard 2016 P0106366 FEB2018 SR#66542; PL SQL Developer;
	Wired NIC	50:9A:4C:46:19:26

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Nov 20, 2018 09:14 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Nov 20, 2018 09:14 AM	It profile base issues. Have her tried using WOUVDI and the Powerpoint file open perfectly. So i deleted her profile and it works fine.	Add Attachment
Megan Thibeault	Nov 20, 2018 07:32 AM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Nov 19, 2018 04:50 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Nov 19, 2018 04:50 PM	Uninstalled and reinstalled Microsoft office. Still getting error message. MAy need a reimage	Add Attachment
Brighton Bohnenkamp	Nov 19, 2018 11:01 AM	Hi Brighton - I had a tech out here earlier to work on this, and he attempted to repair PPT, which didn't work. Then, he reinstalled MS Office and before that was done, he had to leave for class. The re- installation did not resolve the issue either.	Add Attachment
Megan Thibeault	Nov 19, 2018 10:54 AM	Task reassigned to Reggie Johnson.	Add Attachment
Peter Puettmann	Nov 19, 2018 10:51 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Nov 19, 2018 10:51 AM	couldnt make it there	Add Attachment
Megan Thibeault	Nov 19, 2018 09:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Nov 19, 2018 08:53 AM	**This is an email** ately, whenever I have been attempting to open PPTs, I get a message that says this: "were sorry. Something went wrong that might make powerpoint unstable." And, I cannot open the ppt. I can create new ones, but I cannot open existing ones (even those that I created). Please advise. Thank you! Hilary	Add Attachment