Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 19, 2018 09:10 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170934 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27in iMac Retina5K 3.8GHz quad i5 #MNED2LL/A
	Serial No.	C02WL2LNJ1GJ	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.8GHz quad-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe FULL MAC CC Suite [SHARED DEVICE] June2019 Order#11274;
	Wired NIC	24:F6:77:1A:2C:A2
	Wireless NIC	78:7B:8A:D7:74:6E
	Bluetooth NIC	24:F6:77:1A:2C:A3

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Apr 11, 2019 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 28, 2019 08:24 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Peter Puettmann	Dec 14, 2018 04:23 PM	running scan	Add Attachment
Erika Enriquez	Nov 20, 2018 01:36 PM	Task reassigned to Peter Puettmann.	Add Attachment
Erika Enriquez	Nov 20, 2018 10:05 AM	Task reassigned to Erika Enriquez.	Add Attachment
Brittany Franklin	Nov 19, 2018 09:10 AM	*Sophos Cleanup* Please cleanup/delete the following files, then put the request in my queue when completed: 'Generic PUA NF' at '/Volumes/Studio Drive/Backups.backupdb/CA01341freymutd/2017-06-15-100248/Macintosh HD/Users/pjaursch14/Downloads/mo_rb_mprosmo.pkg' 'Genieo' at '/Volumes/Studio Drive/Backups.backupdb/CA01341freymutd/2017-06-26-194056/Macintosh HD/Users/scortes13/Downloads/FlashPlayer.dmg' ***IMPORTANT*** Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.	Add Attachment