Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Nov 19, 2018 09:13 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170681 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80LKJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; EndNote X9 MAC/WIN license UCS2018008042; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010862 MAR2020 eligible for Camtasia 2020 UPG 5-18-2020 TRICIA;
	Wired NIC	78:7B:8A:C7:9C:F9
	Wireless NIC	24:F6:77:02:F7:C8
	Bluetooth NIC	24:F6:77:02:F7:C9

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Nov 20, 2018 12:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Nov 20, 2018 12:57 PM	Sophos is installed and updated. I checked online and it was all good.	Add Attachment
John Rushing	Nov 20, 2018 08:18 AM	Computer is imaging now. I will reinstall Sophos and check status.	Add Attachment
Megan Thibeault	Nov 19, 2018 09:34 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Nov 19, 2018 09:34 AM	I believe this is the iMac that John is picking up	Add Attachment
Brittany Franklin	Nov 19, 2018 09:13 AM	This computer needs two services restarted, SophosEventMonitor and SophosWebIntelligence. If neither of these will start correctly, Sophos will have to be reinstalled. If that's the case, here's the tamper protection code: 578510527604	Add Attachment