Service Request Ticket - # 70303

Service Request Information

CONTACT Name Loudenback, Audrey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 09:16 AM
Department Multicultural Student Services Phone 88834
Location Email loudena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170673[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W245KHV29 Location PDR pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:9A:C9:E3


Bluetooth NIC 8C:85:90:9C:F3:55

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 26, 2018 03:42 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Nov 26, 2018 03:42 PM 
Sophos reinstalled
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Reggie Johnson Nov 26, 2018 02:48 PM 
Task reassigned to Reggie Johnson.
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Peter Puettmann Nov 19, 2018 12:42 PM 
****This is an outgoing email****
Hi Audrey,

I need some additional information regarding
service request #70303

Description: Sophos Reinstall on W20170673

When would be a good time for a tech to come and
fix this for you? Thank you and have a good break! 

--Peter Puettmann, UCS Tech
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Brittany Franklin Nov 19, 2018 09:16 AM 
Sophos is missing services on this computer, so needs a reinstall.

Tamper Protection Code: 635783336777
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