Service Request Ticket - # 70304

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 09:18 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20170282[Edit Inv] (opens in a new window) Bldg/Room DFSC 201
Service Tag 4CNPHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CNPHL2 Location DFSC201 lab station #

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0B:BF:9F


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public

Entered by Date Memo
Erika Enriquez Nov 20, 2018 11:17 AM
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 20, 2018 11:17 AM
All good to go
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Erika Enriquez Nov 20, 2018 09:24 AM
Task reassigned to Erika Enriquez.
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Brittany Franklin Nov 19, 2018 09:18 AM
This computer needs the service "Sophos Device Control Service" 
restarted.
If that doesn't work, Sophos will need to be reinstalled.
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