Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Nov 19, 2018 09:20 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170279 (opens in a new window)	Bldg/Room	DFSC 201
	Service Tag	4CNVHL2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4CNVHL2	Location	DFSC201 lab station #
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:0C:63:4C

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Aug 19, 2019 08:13 AM	Checked with Brittany and looks like sophos is good on this machine.	Add Attachment
Reggie Johnson	Aug 19, 2019 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Aug 15, 2019 04:03 PM	image and set up is competed. Returning back to Dev 201	Add Attachment
Reggie Johnson	Aug 15, 2019 11:45 AM	pxe boot not working, took machine back to office to image.	Add Attachment
Reggie Johnson	Aug 15, 2019 08:14 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Aug 13, 2019 11:33 AM	Sophos is really broken :( Tamper Protection Code: 339392561052	Add Attachment
Brittany Franklin	Aug 13, 2019 11:32 AM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Aug 13, 2019 11:32 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Reggie Johnson	Nov 19, 2018 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 19, 2018 04:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 19, 2018 04:48 PM	Sophos reinstalled. Task complete	Add Attachment
Brittany Franklin	Nov 19, 2018 09:20 AM	A service is missing, so Sophos will have to be reinstalled. Tamper Protection Code: 164226589214	Add Attachment