Service Request Ticket

Service Request Information

CONTACT	Name	Bicknell, Michael	Date	Nov 19, 2018 09:22 AM
	Department	The Research Institute	Phone
	Location		Email	bicknellm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170184 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02V4CNDHV29	Location	Robin Bull, TRI
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551; MAMP PRO 4 license for MAC VISA2017006615; Sublime_Text v3 VISA2017006739 SEPT2017 via email to Jeff Denton;
	Wireless NIC	8C:85:90:22:07:A2
	Bluetooth NIC	8C:85:90:22:44:80

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Nov 27, 2018 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 27, 2018 02:29 PM	sophos installed, task complete	Add Attachment
Reggie Johnson	Nov 27, 2018 01:28 PM	Laptop is with Matthew Hofstetter, currently reinstalling sophos	Add Attachment
Reggie Johnson	Nov 27, 2018 01:26 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Nov 19, 2018 02:44 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #70307 Description: Sophos Restart Service (or possible reinstall) on W20170184 When would be a good time for a tech to come and fix this for you? Thank you and have a good break! ~ Shina, UCS	Add Attachment Public
Brittany Franklin	Nov 19, 2018 09:22 AM	A Sophos service SophosEventMonitor needs to be restarted. If the restart doesn't work, Sophos will have to be reinstalled.	Add Attachment