Service Request Ticket - # 70308

Service Request Information

CONTACT Name Manso, Tony   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 09:28 AM
Department University Computing Solutions Phone 89375
Location Email mansot@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160980[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 157XKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 157XKH2 Location PDR

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:19:DD

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Nov 27, 2018 12:37 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Nov 27, 2018 12:35 PM 
Sophos reinstalled
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Reggie Johnson Nov 27, 2018 12:11 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Nov 27, 2018 12:11 PM 
Reinstalling sophos
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Peter Puettmann Nov 19, 2018 12:43 PM 
****This is an outgoing email****
Hi Tony,

I need some additional information regarding
service request #70308

Description: Sophos Reinstall on W20160980

When would be a good time for a tech to come and
fix this for you? Thank you and have a good break! 

--Peter Puettmann, UCS Tech
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Brittany Franklin Nov 19, 2018 09:28 AM 
One of the Sophos services is missing, so Sophos will have to be reinstalled on this one.

Tamper Protection Code: 212709710234
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