Service Request Ticket - # 70309

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 09:31 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160829[Edit Inv] (opens in a new window) Bldg/Room APSC 230
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KTG09LF9VN Location Recording Studio, Freymuth/AIC replaces 20120828

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; TRANSFER THESE TITLES from W#20120828 SR63375 APR2017: AVID Pro Tools v9 from P0080799 TRANSFERRED from W#20101341 & UPGRADED to Pro Tools 11 from VISA2013003741 SEPT2013, Logic Pro X from Music Licenses P0095256; other titles requested: Isotope bundle and Universal Audio

Wired NIC 00:3E:E1:CB:F5:4D


Wired NIC 00:3E:E1:CB:F5:4C


Wireless NIC 14:BD:61:EF:B8:3E


Bluetooth NIC 14:BD:61:EF:B8:3F

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 21, 2018 09:56 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 21, 2018 08:25 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Dec 20, 2018 04:01 PM 
Task complete
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Reggie Johnson Dec 20, 2018 03:40 PM 
reinstalled sophos; running scan
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Erika Enriquez Nov 28, 2018 10:18 AM 
left vm
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Erika Enriquez Nov 20, 2018 10:02 AM 
emailed---left a how to
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Brittany Franklin Nov 19, 2018 11:43 AM 
Priority changed from (3) Priority to (4) Moderate Priority.
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Brittany Franklin Nov 19, 2018 09:31 AM 
Malware was cleaned up, the computer just needs to be rebooted and 
then rescanned with Sophos
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