Service Request Ticket

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Service Request Information

CONTACT	Name	Hanson, Rich	Date	Nov 19, 2018 09:34 AM
	Department		Phone	88483
	Location		Email	hansonr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160682 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Apple MacBook Pro 15-inch with Retina Display#Z0RF
	Serial No.	C02T12T5G8WL	Location	Traffic Safety Educator - Rich Hanson
	CPU	Intel Core i7(2.2Ghz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201MAC XXXX2016005511; AdobeCaptivate v.9 P0103087; VidConverterUltimate v5.5.0, Apple FinalCutPro v10.3.1,& Inspiration v9.2.2(via VPPManaged Dist.)VISA2016006035;CamtasiaMAC v9 Ed VISA2016006039;Flip4MACStudio v3.3.8 VISA2016006040; CANCELED NAMED USER JUNE2018 DO NOT LOADAdobe CC201 subscription NamedUser(Dominque Kusmaak) JAN2017**
	Wireless NIC	4C:32:75:9C:F8:39
	Bluetooth NIC	4C:32:75:9C:F8:3A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jun 28, 2019 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jun 28, 2019 09:01 AM	This is fixed!	Add Attachment
Gino Salazar	Jun 28, 2019 09:00 AM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Jun 25, 2019 10:26 AM	see SR72647	Add Attachment
Megan Thibeault	Jun 21, 2019 10:00 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Megan Thibeault	Jun 21, 2019 10:00 AM	**This is an email** Hi Rich, When you are here on campus next Monday or Tuesday, can you drop off your laptop to UCS for them to install updates (see below) Thanks! Aaron East Traffic Safety Education	Add Attachment
Megan Thibeault	Jun 21, 2019 10:00 AM	Contact changed from Aaron East to Richard Hanson.	Add Attachment
Megan Thibeault	Jun 21, 2019 09:00 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jun 21, 2019 09:00 AM	**This is an outgoing email** Hi Aaron, We were just following up with you regarding a service request that we have for you. (#70310) Description: Sophos Reinstall on W20160682 - The Research Institute Contact Aaron East We were wondering when W20160682 will be back on campus so we can reinstall Sophos. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jun 21, 2019 09:00 AM	Contact changed from Brittany Newman to Aaron East.	Add Attachment
Megan Thibeault	Jun 21, 2019 09:00 AM	**This is an outgoing email** Hi Brittany, We were just following up with you regarding a service request that we have for you. (#70310) Description: Sophos Reinstall on W20160682 - The Research Institute Contact Aaron East We were wondering when W20160682 will be back on campus so we can reinstall Sophos. Thanks, Megan Eichler	Add Attachment Public
Shina Oladiti	Jun 13, 2019 03:53 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 07, 2019 10:08 AM	Lets check in with Aaron around dead week.	Add Attachment
Shina Oladiti	Dec 06, 2018 01:45 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shina Oladiti	Dec 06, 2018 01:45 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Shina Oladiti	Dec 04, 2018 11:30 AM	This machine is off campus. Aaron is going to check with to user.	Add Attachment
Shina Oladiti	Nov 27, 2018 04:50 PM	Went in to check on Aaron, but i could not get holds of him. Talked to Tonya and she said Aaron will be in tomorrow.	Add Attachment
Shina Oladiti	Nov 27, 2018 04:49 PM	**This is an email** Hi there, That computer belongs to Rich Hanson. Dominique's laptop which was retuned and issued to Tonya is 0681 and resides in our new office at Todd 249. We do need to have it set up for the new work station and would welcome you to come over :) Aaron	Add Attachment
Shina Oladiti	Nov 27, 2018 11:39 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Nov 27, 2018 08:55 AM	Sent Aaron email.	Add Attachment
Megan Thibeault	Nov 27, 2018 08:23 AM	Contact Aaron to find out when Dominque's laptop will be back on campus	Add Attachment
Erika Enriquez	Nov 21, 2018 12:06 PM	sent her an email	Add Attachment
Shina Oladiti	Nov 19, 2018 02:41 PM	Traffic Safety Educator - Dominque Kuzmaak(Off Campus User)	Add Attachment
Brittany Franklin	Nov 19, 2018 09:34 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brittany Franklin	Nov 19, 2018 09:34 AM	Sophos needs a reinstall on W20160682. Tamper Protection Code: 411970154749	Add Attachment