Service Request Ticket - # 70311

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 09:36 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160581[Edit Inv] (opens in a new window) Bldg/Room ITC 008-SLGFA Shelf
Service Tag HRZ0ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HRZ0ND2 Location SLGFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:FD:3B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brittany Franklin Jan 25, 2019 01:43 PM 
Task reassigned to UCS Tech.
 Add Attachment
Brittany Franklin Jan 25, 2019 01:43 PM 
Task reassigned to Account Administration.
 Add Attachment
Brittany Franklin Jan 25, 2019 01:43 PM 
This one's having issues again :(
May just need to be reimaged.
Attached is a photo of what it's doing.
 Add Attachment
Screen Shot 2019-01-25 at 1.44.04 PM.png
Erika Enriquez Nov 20, 2018 11:37 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Erika Enriquez Nov 20, 2018 11:37 AM 
Good to go
 Add Attachment
Erika Enriquez Nov 20, 2018 09:25 AM 
Task reassigned to Erika Enriquez.
 Add Attachment
Brittany Franklin Nov 19, 2018 09:36 AM 
The Sophos service "Sophos Device Control Service" needs to be 
restarted.
If that doesn't work, Sophos will need to be reinstalled.
 Add Attachment