Service Request Ticket - # 70313

Service Request Information

CONTACT Name Schulze, Joshua   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 09:41 AM
Department College of Education Phone 89285
Location Email schulzejm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160245[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13-inch #Z0TB
Serial No. C1MS72HWH3QK Location PDR 2023 Giveaway

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2016005511

Wireless NIC C4:B3:01:96:75:10


Bluetooth NIC C4:B3:01:96:75:11

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 28, 2018 04:13 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Gino Salazar Nov 28, 2018 04:13 PM 
He's all cleaned up and good to go
 Add Attachment
Gino Salazar Nov 28, 2018 02:44 PM 
Task reassigned to Giovanni Salazar.
 Add Attachment
Erika Enriquez Nov 20, 2018 04:58 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Reggie Johnson Nov 20, 2018 01:52 PM 
****This is an outgoing email****
Hi Joshua,

I need some additional information 
regarding service request #70313

Description: Sophos Cleanup on W20160245

We have detected malware or PUP on your 
computer. Please let us know a good time 
for a UCS Tech to visit your office and 
resolve the issue.

Thanks,

Reggie
 Add Attachment
Public
Brittany Franklin Nov 19, 2018 09:41 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

Try uninstalling the entire MacKeeper app, I think there's an uninstall in it somewhere. See John for questions.

Manual PUA cleanup required: 'Generic PUA AD' at '/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/PlugIns/UninstallerAgent.plugin/Contents/Resources/MacKeeperUninstaller.app/Contents/PlugIns/FabricServicesAggregator.plugin/Contents/MacOS/FabricServicesAggregator'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
Add Attachment