Service Request Ticket - # 70316

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 10:08 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160084[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40P2GQ18 Location PDR

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC A8:60:B6:00:4A:54


Wireless NIC 28:F0:76:4B:E0:9A


Bluetooth NIC 28:F0:76:4B:E0:9B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 20, 2018 12:15 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 20, 2018 12:15 PM 
Good to go
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Erika Enriquez Nov 20, 2018 09:28 AM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Nov 19, 2018 02:37 PM
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Brittany Franklin Nov 19, 2018 10:08 AM 
The services SophosCryptoGuard, SophosEventMonitor, SophosScanD, and SophosWebIntelligence all need to be restarted.
If that fails, Sophos will have to be reinstalled.
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