Service Request Ticket - # 70317

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 10:09 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150585[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1ZL1JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 1ZL1JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2015004715; NS216 LAB SPECIFIC:Adobe Creative Cloud - Illustrator Only, ArcGIS 10.2.2 Desktop (point to mrplow.wou.edu), AutoDesk - AutoCAD 2015, AutoDesk - Raster Design, IDRISIS Remote Sensing Lab Pack, NASA World Wind 1.4,

Wired NIC 18:66:DA:13:B1:F8

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jan 10, 2019 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 10, 2019 08:35 AM 
done
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Megan Thibeault Jan 10, 2019 08:03 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Nov 21, 2018 08:06 AM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Nov 21, 2018 08:06 AM 
This machine is off right now, once setup we can do 
this.
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Brittany Franklin Nov 19, 2018 10:09 AM 
Sophos is missing services, so will need to be reinstalled.

Tamper Protection Code: 177656563922
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