Service Request Ticket - # 70318

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 10:13 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150475[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Mini #Z0R8
Serial No. C07RH055G1J2 Location PDR 2023 Giveaway

CPU Intel Core i7(3.0GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software

Wired NIC 38:C9:86:41:B2:0E


Wireless NIC BC:54:36:D2:2E:F8


Bluetooth NIC BC:54:36:D2:2E:F9

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 20, 2018 12:44 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 20, 2018 12:44 PM 
All good to go
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Erika Enriquez Nov 20, 2018 12:41 PM 
Task reassigned to Erika Enriquez.
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Brittany Franklin Nov 19, 2018 10:13 AM 
The services SophosEventMonitor and SophosWebIntelligence need to be restarted.
If that fails, then Sophos will have to be reinstalled.
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