Service Request Ticket

Service Request Information

CONTACT	Name	Landon-Hays, Melanie	Date	Nov 19, 2018 11:46 AM
	Department	College of Education	Phone	89223
	Location		Email	haysm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141271 (opens in a new window)	Bldg/Room	NONE
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SVG944	Location	Going to PDR
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from XXXX2014004298
	Wireless NIC	E0:AC:CB:6D:0F:5C
	Bluetooth NIC	E0:AC:CB:6D:0F:5D

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 12, 2018 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 12, 2018 02:43 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Dec 12, 2018 02:43 PM	was able to clear alerts in sophos. Task completed	Add Attachment
Erika Enriquez	Dec 06, 2018 11:33 AM	left vm...	Add Attachment
Brittany Franklin	Dec 03, 2018 04:37 PM	Try this method to clear the alerts: Enter the tamper protection code. Next, click the red status on the main page of the Sophos application, which will take you to the events listing where the alert is. Finally, click "Resolve" to the right of the event entry. If no alerts appear, try rebooting and rescanning the machine. If none of this works, contact John or Brittany.	Add Attachment
Erika Enriquez	Nov 28, 2018 08:44 AM	left vm	Add Attachment
Erika Enriquez	Nov 20, 2018 09:59 AM	sent email--How to	Add Attachment
Brittany Franklin	Nov 19, 2018 11:46 AM	Malware was cleaned up. Computer needs to be rebooted and rescanned.	Add Attachment