Service Request Ticket - # 70321

Service Request Information

CONTACT Name Callero, Peter   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 11:49 AM
Department Social Science Phone 88352
Location Email callerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141270[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SUG944 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 or 2016 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6E:51:D2


Bluetooth NIC E0:AC:CB:6E:51:D3

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Nov 20, 2018 01:29 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Nov 20, 2018 01:29 PM 
done
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Peter Puettmann Nov 20, 2018 10:59 AM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Nov 20, 2018 10:58 AM 
**INCOMING EMAIL**
I have it at home right now. I can bring it in
tomorrow if you want to stop by at around 11:30 am.
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Peter Puettmann Nov 20, 2018 10:58 AM 
**INCOMING EMAIL**
I have it at home right now. I can bring it in
tomorrow if you want to stop by at around 11:30 am.
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Peter Puettmann Nov 19, 2018 12:43 PM 
****This is an outgoing email****
Hi Peter,

I need some additional information regarding
service request #70321

Description: Sophos Restart Service (or possible
reinstall) on W20141270

When would be a good time for a tech to come and
fix this for you? Thank you and have a good break! 

--Peter Puettmann, UCS Tech
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Brittany Franklin Nov 19, 2018 11:49 AM 
The services SophosCryptoGuard, SophosEventMonitor, and SophosScanD need to be restarted.

If that fails, Sophos will have to be reinstalled.
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