Service Request Ticket

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Service Request Information

CONTACT	Name	Pahlke, Emily	Date	Nov 19, 2018 11:57 AM
	Department	Education & Leadership	Phone	88675
	Location		Email	pahlkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131019 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	the iMacD25MR20YF8J7	Location	Student worker #1
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155; Adobe CC* NAMED user SEPT2017
	Wired NIC	68:5B:35:D4:23:6D
	Wireless NIC	88:63:DF:8C:0D:91
	Bluetooth NIC	88:63:DF:8C:0D:92

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 04, 2018 01:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 04, 2018 01:33 PM	reinstalled Sophos on 20131019. Task completed	Add Attachment
Erika Enriquez	Dec 04, 2018 12:45 PM	Task reassigned to Reggie Johnson.	Add Attachment
Erika Enriquez	Dec 04, 2018 10:22 AM	left vm	Add Attachment
Brittany Franklin	Dec 03, 2018 12:49 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Dec 03, 2018 12:49 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Brittany Franklin	Dec 03, 2018 12:49 PM	Sophos will need to be uninstalled and reinstalled to clear the message :(	Add Attachment
Brittany Franklin	Nov 26, 2018 11:52 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Brittany Franklin	Nov 26, 2018 11:52 AM	Another problem Mac where the alert won't go away, even after everything has been cleaned up and rebooted/rescanned. Will create a Sophos Support ticket.	Add Attachment
Erika Enriquez	Nov 21, 2018 03:05 PM	Task reassigned to Brittany Newman.	Add Attachment
Erika Enriquez	Nov 21, 2018 08:23 AM	found a threat. sent her an email on how to reset the summary and told her to reboot and rescan	Add Attachment
Erika Enriquez	Nov 20, 2018 04:58 PM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Nov 20, 2018 09:59 AM	sent an email---How to	Add Attachment
Brittany Franklin	Nov 19, 2018 11:57 AM	Malware was cleaned up, computer just needs to be rebooted and rescanned.	Add Attachment