Service Request Ticket - # 70325

Service Request Information

CONTACT Name Kernan, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 11:58 AM
Department University Computing Solutions Phone 88154
Location Email kernanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131000[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5V1F6T6 Location PDR 2023 Giveaway

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:BF:09


Bluetooth NIC 48:D7:05:B6:BF:0A

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
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Brittany Franklin Dec 03, 2018 12:49 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Dec 03, 2018 12:49 PM 
Status changed from (4) On Hold to (1) Pending
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Brittany Franklin Dec 03, 2018 12:49 PM 
Had to uninstall and reinstall Sophos to get it to work.
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Brittany Franklin Nov 26, 2018 10:29 AM 
Status changed from (1) Pending to (4) On Hold
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Brittany Franklin Nov 26, 2018 10:29 AM 
John and I have looked into this and tried a lot of things, but the alert 
simply won't go away. Have seen the same issue on other Macs. Will 
probably need to open a ticket with Sophos Support.
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Megan Thibeault Nov 20, 2018 07:34 AM 
Task reassigned to Brittany Newman.
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Megan Thibeault Nov 20, 2018 07:34 AM 
I had BK restart his machine and do a scan. From 
what Sophos was showing BK said he used that 
freeware. Can you make an exception to this one? I 
guess he uses the same software for the bells.
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Megan Thibeault Nov 19, 2018 12:22 PM 
Task reassigned to Megan Eichler.
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Brittany Franklin Nov 19, 2018 11:58 AM 
Malware was cleaned up, computer just needs to be rebooted and 
rescanned.
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