Service Request Ticket - # 70326

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 12:00 PM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131104[Edit Inv] (opens in a new window) Bldg/Room MH 101
Service Tag Description Apple MacBook Pro 13-inch #MD101LL/A
Serial No. C1MMQ7SHDTY3 Location Darryl's Office or OPE212

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094370, QLab 4 Video Standard license from FIGURE 53 VISA2016006041 JAN2017

Wired NIC 0C:4D:E9:9F:85:4E


Wireless NIC 3C:15:C2:ED:35:66


Bluetooth NIC 3C:15:C2:ED:35:67

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Apr 24, 2019 11:51 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brittany Franklin Apr 24, 2019 11:51 AM 
Task reassigned to Brittany Newman.
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Brittany Franklin Apr 24, 2019 11:51 AM 
Darryl came in for a different issue on the laptop, so I was able to 
reinstall Sophos.
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Megan Thibeault Apr 11, 2019 08:31 AM 
****This is an outgoing email****
Hi Darryl,

We were just following up with you regarding a
service request that we have for you.  (#70326)

Description: Sophos Reinstall on W20131104 - Maple 101
We were wondering when a good time would be for us 
to be able to reinstall sophos on W20131104. 
Please let us know what works best for you.

Thanks,
Megan Eichler
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Megan Thibeault Mar 25, 2019 09:34 AM 
****This is an outgoing email****
Hi Darryl,

We were just following up with you regarding a
service request that we have for you.  (#70326)

Description: Sophos Reinstall on W20131104 - Maple 101

We were wondering when a good time would be for us 
to be able to reinstall sophos on W20131104. 
Please let us know what works best for you.

Thanks,
Megan Eichler
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Public
Megan Thibeault Jan 23, 2019 10:23 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Megan Thibeault Jan 23, 2019 10:22 AM 
****This is an outgoing email****
Hi Darryl,

We were just following up with you regarding a 
service request that we have for you.  (#70326)

Description: Sophos Reinstall on W20131104 - Maple 
101

We were wondering when a good time would be for us 
to be able to reinstall sophos on W20131104. 
Please let us know what works best for you.

Thanks,
Megan Eichler
 Add Attachment
Public
Megan Thibeault Jan 23, 2019 10:22 AM 
****This is an outgoing email****
Hi Darryl,

We were just following up with you regarding a 
service request that we have for you.  (#70326)

Description: Sophos Reinstall on W20131104 - Maple 
101

We were wondering when a good time would be for us 
to be able to reinstall sophos on W20131104. 
Please let us know what works best for you.

Thanks,
Megan Eichler
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Public
Megan Thibeault Jan 23, 2019 10:17 AM 
Contact changed from Brittany Newman to Darryl Thomas.
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Reggie Johnson Jan 23, 2019 10:16 AM 
Rescheduled to Mon 
1/28 at 10am
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Reggie Johnson Dec 19, 2018 08:36 AM 
SR# 70455
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Shina Oladiti Dec 17, 2018 10:49 AM 
Sent an email.
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Reggie Johnson Dec 17, 2018 08:12 AM 
****This is an outgoing email****
Hi Brittany,

I need some additional information regarding 
service request #70326

Description: Sophos Reinstall on W20131104

Your antivirus Sophos is missing services, and 
needs to be reinstalled. When is a convenient date 
and time for a UCS Tech to visit your office and 
update your laptop?

Thanks,

Reggie
UCS Tech
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Megan Thibeault Dec 17, 2018 07:32 AM 
Task reassigned to UCS Tech.
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Erika Enriquez Nov 21, 2018 11:59 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Nov 21, 2018 11:59 AM 
maple 101
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Brittany Franklin Nov 19, 2018 12:00 PM 
Missing services, Sophos needs to be reinstalled.

Tamper Protection Code: 991367682251
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