Service Request Ticket - # 70327

Service Request Information

CONTACT Name Harden, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 12:03 PM
Department Creative Arts/Art Phone 88460
Location Email hardenm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180468[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 15in 2.2GHz 6-core i7 #MR932LL/A
Serial No. C02XJ65BJG5H Location PDR

CPU Intel Core i7 (2.2GHz 6‑core 8th‑gen)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2018007938; Adobe CC desktop for NAMED USER of Adobe CC20**;

Wireless NIC F0:18:98:86:10:F6


Bluetooth NIC F0:18:98:26:6B:3D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Dec 05, 2018 01:45 PM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Dec 05, 2018 01:43 PM 
Shes good to go. Old machine is back with megan
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Shina Oladiti Dec 05, 2018 01:07 PM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Nov 29, 2018 08:11 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Nov 28, 2018 12:52 PM 
****This is an email****
Hello, Shina,

Thank you for writing to let me know about the
computer. Unfortunately, this is a bad time of the
term for a change-over since I need to use my
computer so much. My last final is on Tuesday of
next week. Could I bring the computer to you on
Wednesday afternoon after I have entered my final
grades for the term?

Thanks for your response,
Mary Harde
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Shina Oladiti Nov 27, 2018 11:09 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Nov 27, 2018 10:55 AM 
****This is an outgoing email****
Hi Mary,

I need some additional information regarding
service request #70327

Description: GFA SETUP: Apple MacBook Pro 15in
W#20180468[Edit Inv] to replace W#20130561[Edit Inv] for Mary Harden,
Art CH110 (#10928)

Would like to inform you that your MacBook Pro is
ready to be delivered. Is there any time you would
prefer us to bring it in and set it up.

Please, let us know what time is convenient for you.

Regards,

Shina
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Public
Shina Oladiti Nov 27, 2018 10:53 AM 
Prepped and ready for delivery.
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Shina Oladiti Nov 27, 2018 09:52 AM 
Setting up the machine presently.
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Tricia Flaherty Nov 26, 2018 04:26 PM 
All items are with Invoice and GFA setup form on the 
Inventory counter shelf in ITC008
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Tricia Flaherty Nov 26, 2018 03:07 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Nov 26, 2018 03:07 PM 
Her case has arrived and is now with laptop
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Tricia Flaherty Nov 19, 2018 12:29 PM 
I will add case to this once it comes in, the adapter bundle 
is a new set for the Touchbar Macbook so will need to be 
tested to make sure all function as we have had a few 
issues with standard adapter set
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Tricia Flaherty Nov 19, 2018 12:03 PM 
Apple MacBook Pro 15in W#20180468[Edit Inv] to replace 
W#20130561[Edit Inv] for Mary Harden, Art CH110 (order#10928)
waiting for case has been inventoried and engraved.  
She is an Adobe (NAMED USER) so please load the 
Adobe CC desktop app not serialized on the laptop so 
she can downlaod the apps she wants, you might show 
her how to log in and do the updates and downloads on 
the new laptop as it may have been awhile since she has 
done that.
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